Frequently Asked Questions

Have a question not answered on our FAQ's?

Please ask here and we will email you back within 24 hours with a response.

 

Will you call out to anywhere in Northumberland?

Yes we will call to any post code within Northumberland and surrounding areas.

 

What sort of things can you help me with?

Pretty much any computer related problem. That includes computers themselves, along with printer, broadband, wifi, modem routers, anti-virus and general software issues, email problems etc Hardware help includes general repairs, RAM upgrades, replacing faulty CD drives and so on.

 

Do you do home visits?

All our callouts are either home or business visits.

 

Do you charge a call out fee?

Instead of wasting hours, tearing your hair out, we can visit you at your home at a time to suit you and fix whatever problem computer related problem you're having. The cost is just £40 for the first hour, and £20 per subsequent hour if required. There's no callout charge.

 

How much do you charge?

We do not try to set any pre-defined prices until you have had the opportunity to speak to the IT Professional who will carry out the work for you. At this point they will discuss your requirements with you and outline their pricing.

The price will vary depending on where you are located and of course, exactly what work you need doing.

 

How do I contact you?

Please go to our contact page here enter your details and wait for a reply. We aim to reply to all enquires within 24 hours.

 

Does the service operate in the evenings and at weekends?

Yes - at no extra cost, evening and weekend visits usually suit us better anyway.

 

How quickly can you fix my problem?

Sometimes, very quickly - within a few hours even. Usually, however, we aim to respond to every call within 24 hours.

 

What type of customers to you cater for?

Our services are used by Home end users, Authorites, Schools and Buisness of all sizes.

 

I have a small business .....can you help?

If you have a small home-based business, the answer is definetly yes, large or small our service is suitable for both types of business demanding critical requirements and deadlines.

 

I do not have a windows disc?

Linktec can provide the necessary software but only if the customer has a valid windows certificate.

 

Do you carry spare parts?

Our engineers usually carry a selection of spares. However most spare parts can be sourced within 48 hours.

 

I have a notebook with a broken screen?

Linktec can replace any notebook screen, any size, please contact us for a quotation.

 

I have purchased a PC, will Linktec install it for me?

Linktec will install and configure any desktop PC or notebook from any manufacturer. No purchase necessary.

 

If I have my own parts will you fit them for me?

Absolutely but unfortunately no warranty can be given on parts supplied by the customer.

 

I need a website can you build it and host it?

Yes we can , Webite and hosting solutions are available contact us for more information on pricing etc.

 

What is Linktec's Elite Systems?

Linktec's Elite Systems is the name of our PC build service. We can build to order or even assemble your parts, the choice is yours.

 

How do I pay?

You can pay with either cheque or cash.